Keeping The Customer Happy Costs Money

By | 2018 Newsletter week 09 | No Comments

In its third quarter results for the fiscal year ending March 31, 2018, BC Ferries reported a net loss of CAD 14.8 million. (CAD 4 million in year before)
Net earnings for the nine-month period ended December 31, 2017 were
CAD 100.9 million, down from CAD 118.2 million.
The lower results can be explained by BC Ferries’ commitment to improve the customer experience. BC Ferries implemented service enhancements and provided additional round trips to accommodate the higher traffic volumes. The additional trips and the sea trials associated with the introduction of three new vessels in the nine months ended December 31, 2017 resulted in an increase in fuel consumption, labour and training related costs.